gain knowledge below. contact us if you still have questions.

FAQ

when will my order arrive

This will be determined based on several factors depending on type of item ordered, time of year, and your shipping location. As a general rule of thumb, most orders take 4-8 days for production, then generally 3-4 days for domestic UPS Ground shipping.

I'm having trouble checking out

Please update your browser software, or try Chrome, or another browser other than Safari. You can also try a different device. Safari, especially older versions do not work with our site. Contact us if you experience any problems and the above suggestions do not work.

Do you ship internationally?

The short answer is no, not currently. However, if you live in Alaska, Hawaii or Canada, contact us and we will give you a shipping rate.

What shipping methods do you use?

All orders over $50 include free domestic USA shipping. The majority of our items are shipped using UPS Ground. A few come through USPS. You'll be provided with a tracking number once we have that available. If you need an item shipped faster, or prefer to use another carrier, contact us and we can provide a quote.

Will I receive an email confirmation when my order ships?

Yes. You will receive an email to the email you provide when you check out with a confirmation number.

do you offer a guarantee?

We guarantee our products will be free of manufacturing defects. Should you receive a product that has been damaged or is defective, contact us to start a return/replacement process.

What are your products like?

We only use high quality products that we've personally tested and approved ourselves. Arvie (our four-legged helper) has added his stamp of approval on each product as well. We won't sell it if we don't love it ourselves.

what is your return policy?

Because almost all items are custom-made for you, we do not accept returns. If an item you receive is defective or incorrect, email us within 7 days of delivery and include a description of the issue and a photo of the damaged item and it's packaging. We will send you a shipping label to send us the damaged product back as well as ship out a new product to you.

For in-stock items, we do offer exchanges for new, with tags, unworn items with 15 days of purchase. Simply contact us to let us know you're shipping your product back to us and we will exchange with a different color or size if the item is still available once we receive your returned package. If an in-stock item has sold out, simply ship your product back to us and we will refund your money.

We are a small business and strive to provide excellence in service, product and care. If you are unhappy with anything, or have suggestions for improvements, please contact us!

are any of your products made in the usa?

YES! We source from the USA as much as we can. All woven throws and pillows are designed in Texas, and made in the USA. All fleece throw blankets, and faux suede pillows are also designed in Texas and printed the USA of imported products. Our snoot socks are made right here in the USA! Our apparel is made from various countries.

Can you send me a sample fabric swatch?

We wish we could comply with your request, but we currently do not provide sample fabric swatches. We are a small company and we're out to make products with as much quality as we can. Everything is tested before we choose to add it to our store. We're all about comfort and quality!

how do i share product feedback?

We need your good, honest feedback to help us make Barking Pixel an even better place for everyone. Email us using the contact form to let us know what you think about any of our products, and you might just get a little thank-you coupon back.

how can i pick the right size to order?

For Apparel, use our sizing charts and read our descriptions where we try to add honest sizing feedback to help with your decision. Most products you can simply order your regular size, and if you like a looser fit or are in between sizes, order one size up. Many of our t-shirts are relaxed fit for comfort. As for blanket sizes - that's a personal choice!! Our 50" x 60" blankets are perfect for the sofa, or plane, or car. our 60" x 80" blankets are best for full body coverage, or for covering multiple people and will generally cover the top of up to a queen sized bed.

How can i get a discount code?

Ahh, that's the million dollar question, right?? The best way is to sign up for our emails (and we don't send many) to be alerted for any new products and specials.

what is barking pixel?

We are a full service creative design and photo retouching company and have been in business since 2004. Our online store is our new venture into retail so we can share designs we've created for others with similar interests.

As a design company, we have the ability to create almost anything you would like. If you have ideas, suggestions, or if your company needs design or photography / retouching services, simply contact us!

do you charge sales tax?

Yes, we are required by law to collect sales tax for online orders shipped to states that require us to charge tax.

Can I make my own blanket with my own photo or drawing?

Yes! Simply send us a high res photo, illustration, child's drawing, etc. The sky is the limit! And we will give you a quote. NOTE: any artwork you send us must be copyright free (we will ask for proof of this). No vulgar or explicit requests will be honored.